Grievance Redressal
Escalation Level 1
The Company is committed to extending the best possible services to its customers. However, if you are not satisfied with our services and wish to lodge a complaint you can email the designated Grievance Redressal Officer (GRO) of your area.
The head of any operating office/claim office is designated GRO of that particular office. To know the details of GRO handling complaints in your area.
Alternatively, you can write to us at support@iffcotokio.co.in
After investigating the matter internally and subsequent closure, we will send our response within a period of 14 days from the date of receipt of the complaint by the Company. In case the resolution is likely to take a longer time, we will inform you of the same through an interim reply.
For Senior Citizens
Call us at our Toll-Free number: 1800 103 5498
Email: seniorcitizengrievance@iffcotokio.co.in
Escalation Level 2
For lack of response or if the resolution still does not meet your expectations, you can write to the Chief Grievance Officer.
Name- Ms. Preeti Bali
Designation- Grievance Redressal Officer / Chief Grievance Officer
Email- chiefgrievanceofficer@iffcotokio.co.in
Contact number- 0124 - 2850159
After examining the matter, we will send you our final response within a period of 14 days from the date of receipt of your complaint on this email id.
Escalation Level 3
Within 28 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach the Insurance Regulatory & Development Authority of India or the Insurance Ombudsman, whose details are given below:
Insurance Regulatory & Development Authority of India
Sy No. 115/1, Financial District,
Nanakramguda, Gachibowli, Hyderabad – 500032.
Contact Number: (040) 20204000
Toll-Free Number: 155255
Email ID: complaints@irdai.gov.in
You may escalate your complaint to the IRDAI using the online facility (Integrated Grievance Management System) which helps policyholders register complaints and track their status. Click Here
Click here to obtain the details of the Insurance Ombudsman located at various centers.
